Exclusive: SITA APAC President Sumesh Patel Talks Customer Experience And Megatrends

Simple Flying

By Michael Doran

Published Dec 21, 2023

The pandemic was a catalyst to accelerate new processing technologies, and SITA sees even more change on the horizon.

Photo: SITA

Airport automation has rapidly shifted in recent years, with a focus on touchless technology and giving passengers more control over their journey.
SITA has been a leader in airport automation, enabling self-check-in, automated bag drop, biometric processing, security screening, and digitalization at airports around the world.
The goal is to create a seamless walkthrough experience for passengers, from check-in to boarding, with technology such as digital travel credentials and biometric processing playing a key role.