American Airlines Lays Off Nearly 700 Customer Service Workers

Simple Flying

By Channing Reid

Published 18 hours ago

The carrier still employs several thousand customer service workers, but is forming a new team to provide "elevated support".

Photo: Orlando International Airport

American Airlines is eliminating several hundred positions in its Service Recovery team.
The job cuts will affect workers in Arizona and Texas.
American aims to provide 24/7 assistance to customers by transferring some "lighter-touch" inquiries to international teams.